In short: if an invoice in 21.AbaNinja remains unpaid after a payment reminder and two further reminders, you trigger debt enforcement directly from the open invoice. Creditor, debtor and claim data are passed to Hoop without re-entry; Hoop checks the debt enforcement request, has it signed with a qualified signature and submits it electronically to the competent debt enforcement office. Find out how the integration works and what Hoop handles.
Why is debt enforcement so laborious in practice?
Debt enforcement is clearly regulated by the Federal Act on Debt Enforcement and Bankruptcy (DEBA) – which is exactly what makes it laborious. The debt enforcement request must follow a prescribed form (Art. 67 DEBA); the office rejects incomplete requests. After the payment order is served, the debtor has 20 days to pay and 10 days to raise an objection (Art. 69 and Art. 74 DEBA).
In many SMEs, this step still runs on forms, post and Excel: formal errors and rejections cost time and fees, deadlines are tracked by hand and accounting data is retyped. Certificates of loss, which only become time-barred after 20 years (Art. 149a DEBA), often sit unmanaged in a folder. Invoicing and reminders went digital long ago, debt enforcement is still on paper – the connection between Swiss21 and Hoop closes this gap.
How does an open invoice get from 21.AbaNinja into debt enforcement?
- Invoice: you create and send the invoice in 21.AbaNinja.
- Reminder: payment reminder, 1st and 2nd reminders go out manually or automatically. For each customer, you decide whether and from when reminders are sent. Payments are matched automatically.
- Handover: if the invoice remains unpaid, you trigger debt enforcement directly from the open invoice. Creditor, debtor and claim data are passed to Hoop without re-entry.
- Debt enforcement and continuation: you track the payment order, objection, continuation and certificates of loss in one place in Hoop.
Reminders, including templates in German, French, Italian and English, are already included in the free version of AbaNinja; automatic reminder fees are available with the Pro plan.
What does Hoop handle in the debt enforcement process?
Hoop is approved as an eSchKG participant and submits debt enforcement requests electronically – in line with the eSchKG standard of the Federal Office of Justice (FOJ), with no forms, no post and no specialist knowledge:
- Guided request: creditor, debtor and claim come from Swiss21.
- Competent office: Hoop determines the debt enforcement office from the debtor’s address.
- Check and signature: a formal check runs before submission; the qualified electronic signature takes place directly in the process.
- Electronic submission: directly to the competent debt enforcement office.
- Deadlines and status: payment order, objection and continuation are monitored, and Hoop reminds you of the next steps.
Your data stays in Switzerland. Hoop is certified to ISO/IEC 27001:2022 (Information Security Policy).
What should you check before handing over to Hoop?
Check that the claim is due and that the debtor’s address is correct – it determines the competent debt enforcement office. A look at the debt enforcement register extract shows in advance whether the debtor is likely to pay.
How many reminders make sense and what goes into the final reminder is covered in the guide How many reminders before debt enforcement? What happens after the payment order – deadlines, objection and setting aside the objection – is explained in the guide Debt enforcement in Switzerland.
What does digital debt enforcement cost?
Hoop charges a fixed price per debt enforcement request, which decreases with the number of cases. Official fees are added separately. You will find all details on our debt enforcement pricing page.
FAQ on debt enforcement from 21.AbaNinja
Which data does Hoop take over from 21.AbaNinja?
Hoop takes the creditor, debtor and claim data directly from the open invoice. You do not have to re-enter anything. Before submission, Hoop runs a formal check of the details.
Does Hoop also work without Swiss21?
Yes. You start debt enforcement directly in Hoop and, if needed, import your invoice so that the relevant data is read automatically.
Are reminders in AbaNinja free of charge?
Yes, the payment reminder and further reminders, including templates in four languages, are included in the free version of AbaNinja. Automatic reminder fees are available with the Pro plan. Debt enforcement via Hoop is charged at a fixed price per request, plus the official fees.
What happens after the debt enforcement request is filed?
The debt enforcement office serves the payment order on the debtor. The debtor then has 20 days to pay and 10 days to raise an objection (Art. 69 and 74 DEBA). You follow the status of the procedure in Hoop, which reminds you of the next steps.
Last reviewed: November 2026
Next steps with Hoop
Want to enforce open claims consistently, without forms, post and Excel? With Hoop, your accounts receivable process continues without media breaks – from invoice and reminders to debt enforcement. Hoop also works on its own, without Swiss21: you start debt enforcement directly in Hoop and, if needed, import your invoice so that the relevant data is read automatically. We are happy to answer questions about debt enforcement via our contact page, and questions about AbaNinja via swiss21.org/helpdesk.
Submit a debt enforcement request online · Debt enforcement register extract · Debt enforcement pricing
For businesses that do it themselves: Debt enforcement request for businesses
This blog article does not constitute legal advice. It is provided “as is” and makes no claim to completeness or accuracy. Hoop provides no warranty and accepts no liability in relation to its content; to the extent permitted by law, any such warranty and liability are excluded. Use is at your own risk and legal advice should be sought where necessary.
